This unit applies to work in a range of health settings where health services are provided with direct client contact involved Application of this unit should be contextualised to reflect any specific workplace requirements, issues and practices |
Not Applicable
ELEMENT | PERFORMANCE CRITERIA |
1. Respond appropriately to instructions containing health terminology | 1.1 Receive, understand and document written and oral instructions using practice-specific health terminology 1.2 Use checklists containing health terminology where appropriate 1.3 Recognise and interpret abbreviations for practice-specific terms and associated processes 1.4 Understand and adhere to policies, procedures and guidelines of specific health workplace 1.5 Seek clarification of instructions when necessary |
2. Carry out routine tasks | 2.1 Use practice-specific health terminology correctly in the completion of routine tasks 2.2 Seek assistance from designated person/s as required |
3. Use appropriate health terminology in oral and written communication | 3.1 Use appropriate practice-specific health terminology as directed in oral and written communication with clients, fellow workers and health professionals 3.2 Present written communication to a designated person for verification of terminology if required 3.3 Correctly spell and pronounce practice-specific health terminology 3.4 Seek advice from designated person as required to clarify correct use and meaning of practice-specific health terms and associated processes |
This describes the essential skills and knowledge and their level required for this unit. |
Essential knowledge: The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes knowledge of: Appropriate external agencies Appropriate forms and recording requirements Appropriate information sources Own and others' responsibilities Relevant local/state/federal legislation Relevant practice-specific health terminology Relevant workplace guidelines |
Essential skills: It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to: Apply basic research skills to increase own knowledge of practice-specific health terminology Apply interpersonal skills to interact with clients and others in an appropriate manner Carry out activities and actions within local, state and federal legislation Communicate in a professional manner using appropriate communication strategies Correctly spell and pronounce practice-specific health terminology Ensure activities are well organised, executed in a timely fashion and any documents prepared or obtained are filed appropriately Ensure all written communication is self-checked for spelling errors, grammatical mistakes and missing words and presented to designated person for approval if required Follow instructions, including routine oral and written sequenced instructions Maintain confidentiality, security and privacy of information Use and understand abbreviations for practice-specific health terms and associated processes Use literacy skills, including: follow procedures, policies, signs and instructions use correct spelling, grammar and punctuation Use language skills, including: question to clarify terms and context relay information use appropriate and correct practice-specific health terminology use correct pronunciation and sentence structures |
The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package. | |
Critical aspects for assessment and evidence required to demonstrate this competency unit: | The individual being assessed must provide evidence of specified essential knowledge as well as skills This unit is most appropriately assessed in a classroom environment Assessment may contain theoretical emphasis and examples covering a range of workplace situations in relation to a specific sector of the health industry Assessment of sole practitioners must include a range of clinical situations and different client groups covering at minimum, age, culture and gender Assessment of sole practitioners must consider their unique workplace context, including: interaction with others in the broader professional community as part of the sole practitioner's workplace scope of practice as detailed in the qualification and component competency units holistic/integrated assessment including: working within the practice framework performing a health assessment assessing the client planning treatment providing treatment |
Access and equity considerations: | All workers in the health industry should be aware of access and equity issues in relation to their own area of work All workers should develop their ability to work in a culturally diverse environment In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on health of Aboriginal and Torres Strait Islander people Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on health of Aboriginal and/or Torres Strait Islander clients and communities |
The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts. | |
Practice-specific health terminology may include standard terms and abbreviations relating to: | Case taking Departments/sections in a hospital Health conditions and disease processes Health insurance Health investigations and procedures Labelling Other health care specialties Practice equipment and instruments Practice-specific language and nomenclature Prescriptions Referrals Workcover |
Written and oral instructions may include: | Client notes Diary entries Instructions for post-treatment care Notices WHS signs and instructions Oral instructions Prescriptions Referrals Routine reports Telephone calls Test results |
Routine tasks may include: | Answering client enquiries Entering client details into computer system Filing client notes Maintaining client information Maintaining information to assist clients and practitioner(s) Ordering stock (e.g. stationery, medical supplies) Preparing reports Processing correspondence Producing a range of documents, as required Receiving and making telephone calls Recording information Word processing |
Oral communication may include: | Answering routine telephone enquiries Communicating with a range of health care professionals on client related matters Confirming appointments Verbal instructions |
Written communication may include: | Appointment diaries, cards Case reports Client histories Client history questionnaires Client records Correspondence to a range of health care professionals on client related matters Forms Letters Memoranda Minutes Telephone messages |
Clinic guidelines may include: | Accessing and updating files Cleanliness and hygiene Comply with local, state and federal legislation Correspondence format Emergency procedures Information specific to the practice Instructions Office practice manual WHS Recording information Security, confidentiality and privacy procedures Telephone protocol |
Clarification may be sought from: | Clinic guidelines Designated person/s Dictionary of medical and/or other health care terminology Drug and prescription information sources/databases Practice specific texts Relevant handbook |
Not Applicable
This unit contains Employability Skills |
Not Applicable